Service Conditions

These Service Conditions outline how Wharfside Pasta Bristol operates its fresh pasta delivery service within England. By placing an order through our website, you agree to the following terms and conditions of service.

1. About us

Wharfside Pasta Bristol connects independent pasta makers in Bristol with customers seeking same-day fresh deliveries. Our registered operating address is 28 Whiteladies Road, Clifton, Bristol BS8 2LG, England.

2. Orders

Orders may be placed online using our form. Confirmation will be sent to your provided email once the order is accepted. Orders placed after 3 p.m. may be delivered the next working day depending on kitchen schedules.

3. Pricing and payment

All prices are shown in pounds sterling (GBP) and include VAT where applicable. Payments are processed securely through recognised payment providers. We do not store card details on our servers.

4. Delivery

We currently deliver within Bristol and nearby areas. Delivery windows are estimated but not guaranteed, as they depend on same-day kitchen production and local traffic. In rare cases of delay, we will inform you by phone or email.

5. Product information

All pasta is made fresh on the day of delivery. Allergen details appear on the product label and in your confirmation email. Please store chilled products at 0–5 °C and consume within the printed “use by” date.

6. Cancellations and refunds

Orders can be cancelled within one hour of submission by contacting us directly. Because products are perishable, refunds after dispatch are assessed case-by-case if an item arrives damaged or incorrectly packed.

7. Liability

While we take reasonable care to deliver safe, quality products, Wharfside Pasta Bristol cannot accept liability for losses arising from misuse or storage outside the recommended temperature. This does not affect your statutory rights under UK consumer law.

8. Privacy and cookies

Your use of this service is also governed by our Data Use Notice and Cookie Preferences.

9. Contact

For all service enquiries, please contact:
Email: [email protected]
Phone: +44 117 463 7284
Address: 28 Whiteladies Road, Clifton, Bristol BS8 2LG, England

These Service Conditions are governed by the laws of England and Wales. Last updated: November 2025.